Return and Refund Policy
Return & Refund Policy
At NS Store, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward return and refund process to ensure your shopping experience is hassle-free.
Returns
You can return most items within 30 days from the date of purchase for a full refund or exchange, provided the following conditions are met:
- The item must be unused, unopened, and in its original packaging.
- The item must be in the same condition as it was when it was received (e.g., undamaged and unwashed).
- The return request must include proof of purchase (receipt or order number).
Non-returnable items:
Some items are not eligible for return, including but not limited to:
- Personalized or custom-made items
- Clearance or final sale items
- Gift cards or downloadable digital products
Refunds
Once your return is received and inspected, we will notify you via email. If approved, your refund will be processed to your original payment method within 5-7 business days. Please note that shipping costs are non-refundable unless the item was defective or damaged upon arrival.
How to Return an Item
-
Contact Us: Before returning an item, please contact our customer service team at nomanbabai17@gmail.com or call us at 0341 083 8309 to initiate the return process.
-
Prepare Your Package: Carefully pack the item in its original packaging, ensuring it is secure to prevent damage during return shipping. Include your order number and proof of purchase.
-
Ship the Item: Send the item back to us using a reliable carrier. We recommend using a trackable shipping service for your protection, as we cannot be held responsible for lost or damaged returns.
-
Receive Your Refund or Exchange: Once your return is processed, we'll issue a refund to your original payment method or provide an exchange, depending on your preference.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will arrange for a replacement, exchange, or refund as per your preference.
Exchanges
If you would like to exchange an item for a different size, color, or product, simply return the item following the steps above and place a new order for the item you'd like. We will process a refund for your returned item once it is received.
Customer Support
If you have any questions or concerns about your return or refund, our customer service team is here to help. You can reach us at:
📧 Email: nomanbabai17@gmail.com
📞 Phone: 0341 083 8309
We are committed to providing you with excellent customer service and ensuring you are happy with every purchase!